Your team types a few words. Penvoy turns it into a warm, personal thank-you email — polished, professional, and sent. Automatic follow-ups bring guests back.
Dear Sarah,
On behalf of our entire team at La Cucina, it was an honor to be part of such a special evening. We were so touched to hear about the proposal — congratulations to you both.
I'm glad the risotto hit the mark. It's a dish close to my heart. We hope La Cucina becomes a place you return to for many milestones ahead.
Your staff is already required to write guest notes. Penvoy makes it effortless — and actually worth reading.
Penvoy plugs into OpenTable, Resy, or your PMS. Guest emails are already in your reservation — no awkward information gathering, no forms, no friction.
After a visit, any manager or server types a few words: the guest's name, what they ordered, what the occasion was, anything memorable. That's it.
The AI turns those few words into a warm, polished, personal thank-you — in the restaurant's voice. One click to send. Automatic follow-up in 2–3 weeks.
Fine dining is built on relationships. Penvoy turns fleeting visits into lasting ones — systematically, at scale, without losing the human touch.
Every email sounds human because it is — built from a real staff note about a real guest. No templates. No "Dear Valued Customer." Each message is specific to that person and that visit.
No awkward moments asking guests for their email. Penvoy uses the address already on file from OpenTable or Resy — guests opted in when they booked. Clean, professional, no friction.
Penvoy schedules a gentle, warm follow-up 2–3 weeks after the visit: "We'd love to welcome you back." No hard sell. Just the right message at the right moment to bring regulars back.
Every interaction builds a profile: what they ordered, their occasions, their preferences. Over time, your team knows each guest better — and the emails get even more personal.
Managers are required to write thank-you notes. Nobody wants to. Penvoy makes it take 10 seconds instead of 10 minutes — so your team actually does it, consistently, every shift.
Emails arrive from your real domain — not a third-party sender. The guest sees their manager's name in the from field. It feels like a personal note, because it is.
Your staff is required to write thank-you notesNobody wants to spend 10 minutes crafting a handwritten card after a long service. It gets skipped, rushed, or delegated to whoever's least busy.
Handwritten notes carry real brand riskMisspelled guest names. Smudged ink. Messy handwriting. A note that took 10 minutes to write reflects worse on your brand than no note at all.
Asking guests for personal info feels intrusiveStopping a guest mid-dinner to ask for their email kills the experience. And most guests won't give it anyway.
Without follow-up, great guests disappearA guest has a transcendent anniversary dinner. They mean to come back. Life gets busy. Six months later they're at a competitor who reached out first.
10 seconds, not 10 minutesStaff types a quick note on their phone or tablet between covers. Penvoy writes the rest. Compliance goes up because the friction is gone.
Professional every time, no exceptionsNo misspellings. No illegible handwriting. Every guest receives a polished, well-crafted email that reflects the standard of your dining room.
Guest emails already in your reservationOpenTable and Resy guests provided their email when they booked. Penvoy uses it — no awkward asks, no forms, no intrusion.
Follow-ups that bring guests backA scheduled "we'd love to see you again" email 2–3 weeks later. Warm, personal, not pushy. One repeat visit at a $200 table pays for a year of Penvoy.
Fine dining tables average $150–300 per cover. Penvoy costs a fraction of that — and it takes one re-engaged guest to cover the subscription. Everything after is pure return.
See It In ActionPenvoy is being piloted with fine dining and upscale casual restaurants. Here's what early users are experiencing.
"We were already required to write thank-you cards. Nobody did it consistently because it took too long. With Penvoy, my team does it every shift because it takes 10 seconds. Compliance is close to 100%."
"I've had guests email back saying it was the most personal note they've ever received from a restaurant. One of them came back two weeks later and brought a party of six. That's the value."
"The handwritten cards we sent before were honestly embarrassing — rushed, sometimes illegible. Now every guest gets something that looks like it came from a Michelin-starred kitchen."
We'll walk you through a live demo using your actual reservation system and show you exactly what your guests would receive. No generic walkthroughs.
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